Privacy Policy

At KellyCare, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website.

Website: https://kellycare.co.uk

Information We Collect

Depending on how you use our website, we may collect information including:

  • Your name and contact details if you complete an enquiry form.

  • Information you voluntarily provide when contacting us.

  • Technical information such as your IP address, browser type and device information to help maintain the security and performance of our website.

  • Website usage data collected through cookies and analytics tools.

We only collect personal information that is necessary to provide our services or respond to your enquiries.

How We Use Your Information

We may use your information to:

  • Respond to your enquiries.

  • Provide information about our care services.

  • Improve our website and user experience.

  • Maintain the security of our website.

  • Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Understand how visitors use our website.

  • Improve website functionality and performance.

You can choose to disable cookies through your browser settings. Please note that some parts of the website may not function correctly if cookies are disabled.

Contact Forms

If you contact us through our website, we collect the information you provide so that we can respond to your enquiry.

We will only use this information for the purpose of responding to your request unless you have given us permission to contact you for another reason.

Comments

If commenting is enabled on our website and you choose to leave a comment, we collect the information entered into the comment form along with your IP address and browser information to help detect spam.

Comments and their associated information may be retained so that follow-up comments can be recognised and approved automatically.

Media

If you upload images to our website (where applicable), we recommend removing any embedded location data (EXIF GPS) before uploading. Visitors may be able to download and extract location information from publicly available images.

Embedded Content

Some pages on our website may include embedded content from third-party websites, such as videos or maps.

Embedded content behaves in the same way as if you had visited the third-party website directly. These websites may collect information about you, use cookies, or monitor your interaction with their content according to their own privacy policies.

Who We Share Your Information With

We only share your personal information where necessary to provide our services or where required by law.

If you request a password reset for a website account (where applicable), your IP address may be included in the password reset email for security purposes.

We may also use trusted third-party providers to help operate our website, including website hosting, spam detection and analytics services.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations.

If our website allows user registration, registered users can view, update or delete the personal information held within their account (excluding usernames where applicable). Website administrators may also access this information to maintain the website.

Your Rights

Under UK data protection legislation, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information where appropriate.

  • Object to or restrict certain types of data processing.

  • Request a copy of your personal data in a portable format where applicable.

Please note that we may be required to retain certain information for legal, administrative or security reasons.

To exercise any of these rights, please contact us using the details provided on our website.

Website Security

We take appropriate technical and organisational measures to protect the personal information we hold against unauthorised access, alteration, disclosure or destruction.

Spam Protection

Visitor comments and website submissions may be checked using automated spam detection services to help protect our website from abuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or improvements to our services. Any updates will be published on this page.

We recommend checking this page periodically to ensure you are aware of any changes.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our website.